Job Description

Supervisor, Clinical Scheduling Logistics

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Supervisor of Scheduling (AKA Patient Experience) is a professional who assumes responsibility for coordinating multiple resources in order to provide an exceptional patient experience within our model of care.  The responsibilities include accountability for day-to-day operations, patient satisfaction, and contribution to the long-term improvement of the department. This person serves as an example of exceptional customer service and professional excellence for the team while ensuring the scheduling, travel, and lodging needs of all patients are met. The Supervisor is responsible for ensuring that our patients receive outstanding service as they coordinate the details of their visit. The Supervisor is comfortable engaging patients and caregivers in an effort to continuously improve their experience. Constant communication with care managers and clinical providers is also essential.

Qualifications:

Associates Degree or equivalent, College degree preferred

2-3 years hospital/medical experience in scheduling

Computer/data entry experience

Medical records or insurance verification background preferred

Supervisory experience preferred

Exceptional verbal and written communication skills are essential, Excellent problem solving and customer service skills are required, Time management skills are necessary. Knowledge of Microsoft Word, Excel, and Outlook. Software-based scheduling experience helpful

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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