Job Description

Implementation Manager

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Cancer patients need an advocate. Cancer care needs an overhaul. That's why we're here.

Ora is the first and only value-based cancer care ecosystem purpose-built to put patient needs first, drive better outcomes, and forge a financially sustainable future.

By combining a managed network of independent, community-based oncologists with 24/7, integrated virtual care, Ora delivers real-time symptom management, avoidance of hospitalizations, early palliative interventions, and so much more-all while elevating the experience patients receive and making medical costs more affordable.

We’ve created a unique model for health plans and other risk-bearing entities ("payers") to shift accountability for cancer care to Ora, ensuring that cancer dollars are spent purposefully, responsibly, and focused on the member outcomes that matter most.

The Implementation Manager will be responsible for executing client implementations of Ora products and service integrations that exceed our client's expectations. We are looking for a natural leader who is driven, innovative, and task-oriented. Our ideal candidate is excited by challenges and energized by the prospect of making an impact on a cutting-edge industry.

Job Responsibilities ?

  • The Implementation Manager will own client delivery and be the go-to source for the delivery status of specific implementation and team capacity.  S/he will manage cross-functional team and resource capacity for delivery.  The Implementation Manager will have a metrics-driven pulse on each team’s workload (clinical, product, operations, marketing, strategy, vendors) to inform decision-making around load balance & reprioritization 30%|
  • Identify (and escalate) bottlenecks and blockers: Know at all times which part of Ora internal operations is the limiter in throughput - and how and when to mitigate or escalate. 30%|
  • Scope requirement needs: Establish delivery plan for each client implementation, in conjunction with the sales and partner success teams 20%|
  • Contribute to and manage the delivery playbook: Consistently contribute, manage and update our system of record in partnership with program office for what our process is at each stage of implementation 10%|
  • Constantly evolve: Have an eye to ongoing improvement of how we implement and how we work together as teams, acting as a key subject-matter-expert to support the product and operations roadmap of our Oncology Virtual Care Platform 10%|

Qualifications:

  • Bachelor’s degree required in business, healthcare, technology or similar field
  • 6+ years of experience in healthcare related industry, digital health experience is a plus
  • 4+ years of health tech implementation experience at SaaS enterprise companies or delivery management at tech companies, with a track record of top performance
  • Experience in management consulting or start-up preferred
  • Comfortable working with and managing remote teams spread across multiple time zones
  • Excellent interpersonal skills, ability to work across a matrixed organization
  • Ability to travel nationwide
  • Entrepreneurial, flexible, self-starter
  • Track record of driving strategic and performance outcomes
  • Excellent communication skills, verbal, written and presentation to effectively facilitate remote resources and inspire C-Level engagement
  • Strong analytical and critical thinking skills combined with bias toward action
  • Tenacity and relentless energy in developing solutions amidst ambiguity and complexity
  • Effectively solve problems and orchestrate higher level strategies, goals and plans in response to fast-paced changing business conditions

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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