Job Description

Coordinator, Clinical Scheduling Logistics

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Overview:

The Patient Scheduler / Patient Experience Coordinator communicates directly with patients to maximize the efficiency of the appointment scheduling, travel, and accommodations process. Makes informed decisions in meeting with patients’ individual healthcare needs, while arranging necessary travel to the facility and lodging during the patient’s stay. Gives extraordinary attention to detail in order to meet HIPPA standards while facilitating the overall CTCA patient-centric care model. Provides exceptional customer service to patients, caregivers, doctors, case managers, clinical service departments, transportation, travel providers, and external accommodation providers. Works to resolve concerns and coordinate patient experience to ensure the Mother Standard of patient care and comfort.

Qualifications:

HS graduate or equivalent, 2-3 years hospital/medical experience, Computer/data entry experience, Medical records or insurance verification background preferred.  Customer service background strongly preferred.

#CB

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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