Job Description

Employment Status:
Full time
Job Function:
409002 Lean Operations-Specialist
Shift Hours / Days:
Mon-Fri; 8a-5p
Hours / Pay Period:

Consultant, Operational Innovation


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market.  We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Position Overview

The Operational Innovation Specialist will support the facilitation and execution of innovation opportunities at both the hospital and enterprise operations levels. This role will report directly to the Director of Operational Innovation and work intimately with the Operational Excellence Team as a whole. Key responsibilities will include identifying critical functions within the organization in need of process transformation, seeking solutions to address the operational challenges, and owning the execution of new process implementation. Additionally, the Operational Innovation Specialist will keep apprised of external innovation opportunities that would be advantageous to integrate into current state hospital operations. The ideal candidate will demonstrate a creative and dynamic mindset channeled towards the transformation of the healthcare industry, which continues to face the pressures of decreasing the cost of care, increasing the quality of both care and care coordination, as well as a unique and customized patient experience. Critical on-the-job skills required include: excellent organization and time management, data analytics, problem solving, team and meeting facilitation, project management, coaching, influencing, and effective communication and presentation capability.


Key Position Qualifications

  • Minimum BS/BA required. (Preferably in a clinical discipline, system performance engineering, industrial engineering, public health, or healthcare administration).
  • 3-5 years of process improvement experience. Process improvement experience in a hospital or health system setting preferred.
  • Experience in implementing the Toyota Production System (or similar Operational Excellence Systems/Models) in a healthcare environment.  Specific experience in deploying systems for daily management a significant plus   
  • LSS Green Belt or LSS Black Belt preferred
  • Demonstrated track record of delivering successful high impact process improvement projects


The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient. Do you see yourself working with a passionate team in a dynamic, high growth environment? If so, we hope you begin the application process, today.