Job: Culinary Service Representative

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Jobing Description


Culinary Service Representative

Location:Eastern Regional Medical Center
Region:Philadelphia, PA
Department:335007 Culinary Service-Enviro Serv
Shift Hours / Days:
Hours / Pay Period:80
Position ID:34303
Job Function:Support Services

Description

The Customer Service Representative performs a variety of diet office and patient service tasks, which relate to the delivery and implementation of patient meal service to include: diet order documentation, food preferences, menu selections, tray delivery and food complaints, distribution and collection of menus.

  • Overtime maybe required during peak times and high census days.
  • Basic understanding of professional Customer Service approach
  • Basic understanding of and ability to use a computer
  • Safe food handler certified or willingness to complete training while employed
  • Ability to communicate to team and management when witnessing or experiencing service, equipment, and guest related challenges.
  • Ability to use training and service tools to independently assist guests with service needs, while keeping open communication with Leads, Supervisors and Management
  • Ability to recognize limitations of position and defer to management for assistance or guidance

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